At BREIA – Broward Real Estate Investors Association, we are committed to providing high-quality education, services, and experiences to our members and community. We recognize, however, that there may be times when individuals feel dissatisfied with an aspect of their experience. Your feedback is important, and we take all concerns seriously.
This Complaints Policy outlines how you can raise a complaint and how we handle it promptly and fairly.
1. Our Commitment
We are committed to:
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Responding to complaints in a timely and respectful manner
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Investigating concerns fairly and transparently
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Taking corrective action where necessary to improve our services
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Protecting your privacy and confidentiality throughout the process
2. What Is a Complaint?
A complaint is any expression of dissatisfaction related to:
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BREIA services, programs, events, or staff
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Website functionality or access
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Membership or customer service experience
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Content published by BREIA
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Conduct of another BREIA member, partner, or event attendee
3. How to Make a Complaint
You can submit your complaint by:
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Online: Use the contact form at https://breia.com/contact
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Email: info@breia.com
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Mail:
BREIA – Broward Real Estate Investors Association
Please provide as much information as possible, including:
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Your name and contact details
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A clear description of the issue
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Dates, names of individuals involved (if known), and any supporting evidence
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The outcome you are seeking (if any)
4. What Happens Next?
Once we receive your complaint:
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We will acknowledge receipt within 3 business days
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We aim to respond with a resolution or update within 10 business days
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More complex issues may take longer, in which case we’ll keep you informed
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Your complaint will be reviewed by a designated team member or manager
5. Resolution and Appeals
We will make every effort to resolve your complaint promptly and to your satisfaction. If you are not satisfied with the outcome, you may request a further review by a senior member of the BREIA team.
Our goal is to reach a fair, respectful, and reasonable resolution.
6. Confidentiality
All complaints are handled with discretion and in accordance with our Privacy Policy. Your personal information will only be used for the purpose of addressing your concern.
7. Feedback and Improvement
We view complaints as valuable opportunities to learn and improve. Feedback is regularly reviewed by leadership to help shape service enhancements and organizational policies.
Thank You
Thank you for helping us maintain a high standard of professionalism and service. We appreciate your honesty and commitment to supporting a strong, ethical real estate investment community.
